< 15min
Average time
Reaction time
Our technicians take an average of 15 minutes to respond to Level 1 tasks.
Smart Remote Hands
Your local actions adapted
Our technical team at your complete disposal, available 24/7 in all our data centers, to intervene quickly and effectively.
technical operations
Manage your infrastructure remotely as if you were there
Our on-site experts manage your technical operations, whether it involves urgent interventions, planned installations, or logistical support
Installation & replacement
A Level 1 support package (Reboot, Cabling, Reception...) is included in all our offers, allowing you to have permanent control over your equipment.
Daily management
Level 2 support (diagnosis, configuration, patching, resolution) is available as an option for the daily management and advanced maintenance of your servers and equipment.
Engineering & expertise
Level 3 support (expertise, optimization, critical resolution) is available as an option to handle complex incidents and ensure the proper functioning of your infrastructures.
Setup at DC2SCALE
Our installation & commissioning journey
We ensure the reception, installation, and commissioning of your servers and network equipment, in compliance with your standards.
1.
Rack & Stack
Rack mounting, cable management, power supply
2.
Initial configuration
Network connection, configuration, connectivity tests
3.
Documentation
Installation reports, photographs, wiring diagrams
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Equipment
On-site logistics managed for you
We fully support the logistics of your equipment in the data center, from transporting them from your sites or via our specialized carriers to their racking, for a secure and turnkey deployment.
Migration
Unpacking & Transport
Package
Reception & Storage
Storage
Inventory & monitoring
Complementary services
Much more than just technical assistance
Our technicians become an extension of your teams: support, reporting, personalized advice and audits.
Dedicated support
You can request to have a reference technician for your recurring interventions.
Direct communication
Photo/video illustrated reports of completed operations, direct messaging with our technicians
Audit & Consulting
Possibility of regular checks of your infrastructure and optimization recommendations
Boosteroid
Customer testimonial
Boosteroid chose DC2SCALE as a key partner for its expansion in Europe, thanks to tailor-made support and unmatched responsiveness.
Their team is highly responsive, communicates directly, and is ready to accommodate non-standard requests in a way that is rare among colocation providers. This makes DC2SCALE an integral part of our European expansion strategy.
Antonina Batova - Senior VP of Infrastructure @ Boosteroid
Read the case study:quality(65))
A reliable and responsive service
≤ 30min
Average time
Response time
On-site intervention in less than 30 minutes on average for L1 and L2.
24/7
Physical presence
Permanent availability
Our sites have technicians available all year round.
Your Offer
Request your offer with support now
Host your applications where performance, control, support, and energy efficiency are not optional.
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